“Revamping Central Reservation Systems for a Sydney-Based Hospitality Group”

A Sydney-based hospitality group, managing a collection of upscale hotels and boutique properties across the city, faced significant challenges with its outdated Central Reservation System (CRS). The legacy system struggled to integrate effectively with Property Management Systems (PMS) used at their properties, leading to operational inefficiencies and a fragmented guest experience. To address these issues, the group sought to modernize their CRS to improve PMS integration, enhance real-time data management, and streamline property operations within Sydney.

A renowned Sydney hotel group faced challenges with their outdated Central Reservation System, struggling with integration and real-time data management.

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